TROUBLESHOOTING YOUR VMA
ACCOUNT:
If you have problems with your account:
Cannot log in
Cannot Print
Cannot launch Internet Explorer or Outlook from
Desktop on Campus PCs.
Cannot get mail in inbox
Cannot get Internet home page but can get
mail
Cannot find P drive
If you have a problem that is not addressed in this
troubleshooting guide,
please email Mrs.
Roberts
CANNOT GET
INTERNET (Homepage or any website)
- LAUNCH INTERNET EXPLORER
- Go to tools menu-options
- Connections tab
- Check USE A PROXY box
- Address: 10.0.0.8 Port 80
- Check: Bypass Proxy for Local Internet
-
- Change Homepage to www.vmahs.org or whatever you like
- Hit Apply and Ok if necessary.
- Hit HOME on the explorer window.
-
Quit IE.
CANNOT FIND P
DRIVE
All P drives are listed by login name under your class year. ex:
vmstudent\students\2001\login name
- FIND P DRIVE FOLDER
-
- Double Click My Computer
- Find 200x students on vmstudent. It will change depending on
your class year.
- Open and find your login name
- Copy with right mouse click on folder and paste shortcut on
desktop. *Do not use PASTE. Must use Paste Shortcut.
-
- Close windows
-
Check to see if any files are there. I suspect some files have
been saved.
CANNOT GET
MAIL
If you can get onto the Internet but can't get mail in outlook,
your outlook settings simply cannot find your account. Check the
OPTIONS from TOOLS Menu.
Make sure that in Mailservices, it says: Always use this profile
and your login name appears. Click OK.
If you still cannot get mail, see Mrs. Roberts.
CANNOT LOG
IN
If you have tried at least 5 times to unsuccessfully log on, your
account may be locked out. It will remain locked for about 15
minutes. After that it will reset itself. If you absoulutely need to
get into your account, notify Mrs. Roberts or Mrs. Entrekin and your
account can be automatically unlocked.
If you feel someone is trying to log on as you, notify the
technology office or your teacher immediately.
If your account still cannot be accessed, check to see that the
network wire is secure in the back of the PC. Have your friend try to
log on to the machine you are trying to use. If they are sucessful,
then all network activity in that PC is fine. Your account will need
to be looked at further.
Check to make sure the caps lock is not on. Passwords are all
lower case. No spaces. Still cannot get in, see the Network
Administrator in Rm 303.
CANNOT
PRINT
If you cannot print do the following:
1) Make sure you have added the correct printers:
- 313 Color
- 313 HP Laser
- St. Joes Optra 610N
- Library Optra 610N
- lab 310HP
2) To add a printer:
- Go to START MENU select SETTINGS and PRINTERS
- Double click ADD PRINTER
- Wizard appears
- Select Network Printer unless you are physically connected to
an Epson or Lexmark Injet.
- Find the network printer from the list
- Click in it and continue to go through the wizard.
- Make only one Printer a default printer (ex: lab 313)
otherwise answer No to default question.
- Close windows.
3) Still can't print? See Network Administrator.
Cannot launch Internet
Explorer or Outlook from Desktop on Campus PCs.
If you cannot launch the program, it is assumed that there is a
problem with your profile.
WHAT TELLS ME I HAVE A PROBLEM?
You have a corrupt profile if:
- 1) You have problems logging in.
- 2) When you double click on Outlook it tells you outlook can't
start.
- 3) You lost your internet connections from Internet
Explorer.
- 4) Your pdrive is messed up or missing
SUGGESTIONS on what to do
1) Tell Mrs. Roberts or Mrs. Entrekin in Rm 303 Regina Mundi if
you suspect your profile is corrupt.
Once your account has been reset by Network Administrator:
1) Find one PC in each lab and use that PC to prevent your profile
from getting damaged.
3) Do the following steps to reset the profile. This is like
starting over. All settings will be redone. This is the same
procedure you went through at training in Sept and October.
PROCEDURE:
- 1. The Network Administrator has to delete your old profile
and you need to log onto a PC in lab 313 to set it up again.
- 2. Log on with your login and password.
-
- FIXING MAIL
- 1)START MENU-SETTINGS-MAIL icon.
- Show profiles and find that login name is indeed an account.
If not, make one.
- Click MS Exchange server, vmpdc, mailbox should have login
name listed, click next, next, finish. Quit window.
- 2) LAUNCH OUTLOOK. Open it. If it tells you that the name
cannot be matched, say OK and type in the login under name, click
CHECK NAME and make sure the name, ex:Roberts, Lisa comes up and
is underlined. Hit apply and OK.
- 3) Mail should appear in inbox.
- 4) Go to Tools Menu-OPTIONS. Select use this profile and make
sure login name of student appears in box. Click OK.
- 5) QUIT program.
-
- LAUNCH INTERNET EXPLORER
- Go to tools menu-options
- Connections tab
- Check USE A PROXY box
- Address: 10.0.0.8 Port 80
- Check: Bypass Proxy for Local Internet
-
- Change Homepage to www.vmahs.org or whatever you like
- Hit Apply and Ok if necessary.
- Hit HOME on the explorer window.
-
- Quit IE.
-
- FIND P DRIVE FOLDER
-
- Double Click My Computer
- Find 200x students on vmstudent. It will change depending on
your class year.
- Open and find your login name
- Copy with right mouse click on folder and paste shortcut on
desktop. *Do not use PASTE. Must use Paste Shortcut.
-
- Close windows
-
- Check to see if any files are there. I suspect some files have
been saved.
-
- LAUNCH WORD
- 1) Go to tools-options, file locations tab
- 2) Modify button
- 3) Hold down personal folder and go to class directory. Ex:
2001 on vmstudent
- 4) find login folder name
- 5) OK
- 6) Documents should read: p:\name of student.
-
- Log out.
Further Questions? Email Mrs.
Roberts
STUDENT CENTER
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